mVoice VoIP 1300360089

mVoice Blog

Expert VoIP advice and information for Aussie businesses

looking to upgrade to something better.

How to set up your Hosted PBX for a Holiday Break

No Comment

Christmas and Easter holidays often require that a business close for an extended period.  Some businesses remain closed over dates that don’t always correspond to that of their customers. Setting up a holiday mode with a greeting detailing the reopening date is one way of keeping valued customers informed.

mVoice’s web portal provides a graphical interface to Hosted PBX customers and their channel partners which can be used to set up a holiday mode on an IVR.

To set your Hosted PBX to Holiday Mode for a set of dates into the future simply follow the steps set out below:

1. Log into the mVoice web portal at www.mvoice.com.au

Hol_Mode_1

2. Once logged in navigate to the IVR tab

Hol_Mode_2

3. If your Hosted PBX system isn’t currently using the time of day time-switch you’ll need to add this to your call flow following the below steps:

3.1 Expand the call flow diagram dialogue box by clicking on the green ‘plus’ symbol

Hol_Mode_3

3.2 From the ‘Add an Action’ dialogue box add ‘Timeswitch’

Hol_Mode_4

4. Click the time switch icon to add an additional time switch rule for Holidays

Hol_Mode_5

5. Add individual holidays to the holiday time switch module as needed for the upcoming holiday break

Hol_Mode_6

6. Once you have all your dates entered just click on the update button to apply

Hol_Node_7

7. Your IVR should now look something like the following at the initial branch for business hours and after hours

Hol_Mode_8

8. Further customisation is possible within the IVR as detailed within the sample below. Don’t be afraid to try new set ups, you can always use the “Roll Back IVR” to restore your call flow to an earlier version.

Hol_Mode_9

If you find yourself stuck on any of the interface features don’t hesitate to call mVoice Business Mobility technical support on 1300 360089.

 

 

Submitting

There was an error submitting your question

Fields marked with an asterisk* are required

Yes No
Yes No
Yes No
icon

How many people are in your business?

icon

Does everyone work in the same office?

icon

How many people work at your largest office?

icon

Do you have an existing VoIP PBX?

icon

Do you require advanced features?

Like call recording, reception console or CRM integration.
icon

Which service is right for me?

© mVoice Pty Ltd - ABN 29 113 424 552