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What to Consider When Choosing a Hosted PBX Provider

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When it comes to the world of VoIP, there are plenty of fish in the sea. For a first timer it can daunting to know where to begin when researching potential suitors. Here are a few of the things to consider before shacking up with a new VoIP provider.


If it is your business’ first time launching into the world of VoIP, you need to consider whether or not you have the appropriate hardware. Before you fully commit, make sure your property is inspected to ensure that the building has the capability to provide the high quality service that your company requires. One example is a power-over-Ethernet switch. This is essential in starting an internet based phone system. Once the inspection is complete, you can agree on how to resolve the deficiencies with your new vendor.


Generally when businesses are looking for a new partner, they first assess the attractiveness of the options in front of them. However it is wise to also consider what security they have available. There would be nothing worse than catching a virus or having your personal and sensitive information spread to the world. The hacking of online systems is common and therefore you must ensure your new vendor has the means to ensure a safe and secure experience.

Quality of service

Quality can be a hard thing to gauge. It is usually the case that you are not sure of the level of satisfaction that you will receive until you commence the deal; however it is still useful to ask a few questions before committing. The level of quality is determined by a number of factors; the internet, the service provider, and the internal facilities of your business. Therefore it can be difficult to predict whether or not the service will be up to standard. Research how your provider is able to assure voice quality and make them stick to those commitments once the contract commences.


The cheapest and fastest option is always tempting, but you also need to consider the longevity of the relationship. As your business grows, you will need your phone network to do likewise. Selecting a service and product that allows growth, flexibility and diversity with ensure the business can develop in whatever direction required. Explore the expandability of the system to ensure that they will be able to meet your needs, both now and well into the future.

Hardware ownership

Another consideration is the ownership of the system hardware. The two options are either the business buys and manages the hardware, or alternatively the hardware can be leased from the vendor. Both options have their advantages with a trade-off between start-up and on-going costs. Furthermore, also consider how break downs will be managed and what degree of technical support that will be offered.

Additional options

Finally, each vendor has its own range of additional options. There are variations between call handling, voice mail, call redirection and many more. Search through the additional options available and choose the combination that best suits your situation.


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