May 2, 2016 No Comment
As a Channel Partner, a new tab for referrals should now be available to you via your mVoice customer portal, as seen below; The first thing you will be presented with is the mVoice channel partner logos. We encourage you to add one or more mVoice back-links to relevant areas of your website (This will […]
You can configure the IVR settings for your own services, or those of your customers from your mVoice portal. By default no IVR will be setup and you will be presented with a blank template as shown; There are three pre-configured options available which you can choose from by selecting ‘Reset IVR’; […]
December 14, 2015 No Comment
Christmas and Easter holidays often require that a business close for an extended period. Some businesses remain closed over dates that don’t always correspond to that of their customers. Setting up a holiday mode with a greeting detailing the reopening date is one way of keeping valued customers informed. mVoice’s web portal provides a graphical […]
April 17, 2015 No Comment
What is a Hosted PBX? A Hosted PBX is a type of Cloud or Hosted Communications Service that replaces the need to own and maintain an onsite PBX system. The functionality previously provided by the on-premises PBX is moved to a data centre and calls are routed to handsets, hunt groups and mobile devices according […]
April 7, 2015 No Comment
LONDON, UK and MELBOURNE, AUSTRALIA 7 April 2015 – 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, announces that the interoperability testing with the Australian VoIP Service Provider, mVoice, has proven successful, allowing 3CX customers to use mVoice as a VoIP Provider. This exciting new partnership will provide 3CX customers with […]
March 16, 2015 No Comment
Transition to VOIP: how to avoid common pitfalls If your business is on the brink of making the transition to VOIP, then you need to make sure you’re still going to be happy with your decision this time next year. The good news is you’re in the envious position of being able to benefit from […]
October 4, 2013 No Comment
VoIP systems are often interconnected with other systems in your business, including alarm systems, fax machines and EFTPOS, all of which can run off IP in the same way as VoIP. The question is – how will your VoIP system interact with these other systems? Let’s split them into three categories. EFTPOS Formally, EFTPOS relied […]
October 1, 2013 No Comment
Ever since Alexander Graham Bell uttered the words “Mr Watson come here, I want to see you”, people have been suspicious of who is listening to their phone conversations. In days gone by the biggest threat was the telephone exchange worker eavesdropping, but today in the age of the internet the threats of security breaches […]
September 24, 2013 No Comment
When it comes to the world of VoIP, there are plenty of fish in the sea. For a first timer it can daunting to know where to begin when researching potential suitors. Here are a few of the things to consider before shacking up with a new VoIP provider. Infrastructure If it is your business’ […]
September 20, 2013 No Comment
Businesses of all sizes are switching to VoIP and saving money. From call centres with thousands of phone lines, to medium sized businesses with several offices right down to a boutique start-up office, switching to VoIP can save you money and benefit your business regardless of its size. Let’s take a look at how to […]
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